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~person:"Brady, Michael K."
~person:"Gomes, Giancarlo"
~subject:"Beziehungsmarketing"
~subject:"Geschenk"
~subject:"Innovation management"
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Search: subject:"Dienstleistungssektor"
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Beziehungsmarketing
Geschenk
Innovation management
Dienstleistungssektor
12
Service industry
12
Innovation
6
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Dienstleistungsqualität
4
Innovationsmanagement
4
Service quality
4
Business services
3
Corporate culture
3
Customer service
3
Familie-Beruf
3
Führungsstil
3
Knowledge management
3
Kundenservice
3
Leadership style
3
Learning organization
3
Lernende Organisation
3
Service innovation
3
Unternehmensdienstleistung
3
Unternehmenskultur
3
Wissensmanagement
3
Work-life balance
3
Arbeitsverhalten
2
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Dienstleistung
2
Knowledge
2
Knowledge-intensive industry
2
Konsumentenverhalten
2
Leadership
2
Services
2
Transformational leadership
2
Wissen
2
Wissensintensives Unternehmen
2
Work behaviour
2
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7
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9
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9
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English
9
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Brady, Michael K.
Gomes, Giancarlo
Witell, Lars
12
Gallouj, Fai͏̈z
10
Edvardsson, Bo
8
Gustafsson, Anders
8
Kowalkowski, Christian
8
Miles, Ian D.
8
Bruhn, Manfred
7
Büttgen, Marion
7
Aas, Tor Helge
6
Corsten, Hans
6
Grabowski, Wojciech
6
Hennig-Thurau, Thorsten
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Mention, Anne-Laure
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Aboal, Diego
5
Anning-Dorson, Thomas
5
Gouthier, Matthias H. J.
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
Jaffe, Adam B.
5
Kristensson, Per
5
Le, Trinh
5
Raddats, Chris
5
Barnes, Donald C.
4
Cainelli, Giulio
4
Carrubbo, Luca
4
Chase, Richard B.
4
Chesbrough, Henry William
4
Choi, Baeho
4
Djellal, Faridah
4
Helm, Roland
4
Herstatt, Cornelius
4
Izogo, Ernest Emeka
4
Koch, Andreas
4
Mangiarotti, Giovanni
4
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International journal of innovation management
1
Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Knowledge management research & practice : KMRP ; an official journal of the OR Society
1
Management decision
1
Technology analysis & strategic management
1
The journal of services marketing
1
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ECONIS (ZBW)
9
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1
Innovative technology services : the human side of knowledge
Costa, Daniele de Lourdes Curto da
;
Gomes, Giancarlo
; …
- In:
Management decision
61
(
2023
)
10
,
pp. 2973-2993
Persistent link: https://www.econbiz.de/10014428464
Saved in:
2
Unravelling t-KIBS performance : leadership, organisational culture, and learning as boosters of service innovation
Bomm, Ederson
;
Carmona, Linda Jessica de Montreuil
; …
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 994-1007
Persistent link: https://www.econbiz.de/10014369747
Saved in:
3
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
4
Organisational culture and work-life balance as facilitators of service innovation : study in a technology knowledge-intensive business services firm
Tambosi Junior, Jandir
;
Gomes, Giancarlo
;
Carmona, …
- In:
International journal of innovation management
25
(
2021
)
7
,
pp. 2130002-1-2130002-23
Persistent link: https://www.econbiz.de/10012704485
Saved in:
5
Service innovation through transformational leadership, work-life balance, and organisational learning capability
Gomes, Giancarlo
;
Seman, Laio Oriel
;
Carmona, Linda …
- In:
Technology analysis & strategic management
33
(
2021
)
4
,
pp. 365-378
Persistent link: https://www.econbiz.de/10012501358
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
9
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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