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~person:"Brady, Michael K."
~subject:"Automatisierung"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistung"
~subject:"Innovation management"
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Automatisierung
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7
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7
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5
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Brady, Michael K.
Corsten, Hans
20
Edvardsson, Bo
14
Gallouj, Fai͏̈z
14
Witell, Lars
14
Bruhn, Manfred
13
Kowalkowski, Christian
12
Geishecker, Ingo
11
Gustafsson, Anders
11
Görg, Holger
11
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11
Miles, Ian D.
10
Huang, Ming-Hui
8
Kindström, Daniel
8
McColl-Kennedy, Janet R.
8
Möslein, Kathrin
8
Rubalcaba-Bermejo, Luis
8
Stauss, Bernd
8
Aas, Tor Helge
7
Büttgen, Marion
7
Jaakkola, Elina
7
Maglio, Paul P.
7
Mattoo, Aaditya
7
Reichwald, Ralf
7
Wirtz, Jochen
7
Berry, Leonard L.
6
Bullinger, Hans-Jörg
6
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6
Grabowski, Wojciech
6
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6
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6
Odekerken-Schröder, Gaby
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Voss, Christopher A.
6
Winkler, Deborah
6
Wünderlich, Nancy V.
6
Aboal, Diego
5
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5
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Journal of marketing
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
6
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1
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
5
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
6
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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