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~person:"Brady, Michael K."
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~subject:"Innovation management"
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Beziehungsmarketing
Dienstleistungsqualität
Innovation management
Dienstleistungssektor
7
Service industry
7
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Service quality
4
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3
Kundenservice
3
Arbeitsverhalten
2
Beschwerdemanagement
2
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2
Consumer behaviour
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Dienstleistung
2
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frontline employees
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Arbeitskräfte
1
Arbeitszufriedenheit
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Dienstleistungsberufe
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Fundraising
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Geschenk
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Brady, Michael K.
Witell, Lars
15
Kowalkowski, Christian
11
Edvardsson, Bo
10
Gallouj, Fai͏̈z
10
Gustafsson, Anders
10
Bruhn, Manfred
8
Kindström, Daniel
8
Miles, Ian D.
8
Rahman, Zillur
8
Büttgen, Marion
7
Huang, Ming-Hui
7
McColl-Kennedy, Janet R.
7
Talib, Faisal
7
Wirtz, Jochen
7
Aas, Tor Helge
6
Chase, Richard B.
6
Cheng, T. C. E.
6
Corsten, Hans
6
Dahlgaard-Park, Su Mi
6
Grabowski, Wojciech
6
Hennig-Thurau, Thorsten
6
Jaakkola, Elina
6
Kristensson, Per
6
Mention, Anne-Laure
6
O'Cass, Aron
6
Odekerken-Schröder, Gaby
6
Qureshi, M. N.
6
Reichwald, Ralf
6
Rust, Roland T.
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Wünderlich, Nancy V.
6
Aboal, Diego
5
Anning-Dorson, Thomas
5
Benkenstein, Martin
5
Calabrese, Armando
5
Gouthier, Matthias H. J.
5
Hadwich, Karsten
5
Herstatt, Cornelius
5
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Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
5
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1
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
5
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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