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~person:"Brady, Michael K."
~subject:"Beziehungsmarketing"
~subject:"Innovation management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Dienstleistungssektor"
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Beziehungsmarketing
Innovation management
Dienstleistungssektor
7
Service industry
7
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Dienstleistungsqualität
4
Service quality
4
Customer service
3
Kundenservice
3
Arbeitsverhalten
2
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Dienstleistung
2
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2
Services
2
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2
frontline employees
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Automation
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1
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1
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Customer experience
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Fundraising
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Human Resource Management
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Aufsatz in Zeitschrift
Article in journal
5
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English
5
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Brady, Michael K.
Witell, Lars
9
Edvardsson, Bo
6
Gustafsson, Anders
6
Kindström, Daniel
6
Kowalkowski, Christian
6
Anning-Dorson, Thomas
5
Gallouj, Fai͏̈z
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Raddats, Chris
5
Barnes, Donald C.
4
Gomes, Giancarlo
4
Hennig-Thurau, Thorsten
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kristensson, Per
4
Mangiarotti, Giovanni
4
Mention, Anne-Laure
4
O'Cass, Aron
4
Rho, Taeseok
4
Rubalcaba-Bermejo, Luis
4
Voorhees, Clay M.
4
Voss, Christopher A.
4
Wünderlich, Nancy V.
4
Zhao, Xiande
4
Aas, Tor Helge
3
Aboal, Diego
3
Ahn, Jinwoo
3
Akter, Shahriar
3
Ayadi, Mohamed
3
Carmona, Linda Jessica de Montreuil
3
Cheng, T. C. E.
3
Daim, Tugrul U.
3
Doloreux, David
3
Gebauer, Heiko
3
Helm, Roland
3
Hydle, Katja Maria
3
Johnson, Lester W.
3
Luu Trong Tuan
3
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Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
5
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1
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
5
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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