Kalinowski, T. Bartosz; Buchacz, Tadeusz - In: Problemy Zarzadzania 11 (2013) 43, pp. 121-135
The presented article is a case study, for which the material was collected during a two-year consultancy project aimed at improving the quality of public services in local government units. The purpose of this article is to discuss specific conditions related to the implementation of large...