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~person:"Bufquin, Diego"
~person:"Ok, Chihyung"
~subject:"Arbeitsplatzwechsel"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
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Arbeitsplatzwechsel
Hotel industry
Kundenzufriedenheit
Tourism employees
11
Tourismusberufe
11
Arbeitszufriedenheit
7
Job satisfaction
7
Hotellerie
6
Dienstleistungsqualität
5
Service quality
5
Arbeitsverhalten
4
Employee retention
4
Gastronomie
4
Leistungsmotivation
4
Mitarbeiterbindung
4
Restaurant industry
4
Work behaviour
4
Work motivation
4
Arbeitskräfte
3
Beziehungsmarketing
3
Customer service
3
Kundenservice
3
Relationship marketing
3
Workforce
3
Arbeitsleistung
2
Arbeitsmobilität
2
Consumer behaviour
2
Customer satisfaction
2
Emotion
2
Intelligence
2
Intelligenz
2
Job performance
2
Konsumentenverhalten
2
Labour mobility
2
depersonalization
2
Airline
1
Anforderungsprofil
1
Anti-human-trafficking initiatives
1
Arbeitspsychologie
1
Betriebsklima
1
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Bufquin, Diego
Ok, Chihyung
Karatepe, Osman M.
45
Jung, Hyo Sun
11
Yoon, Hye Hyun
11
Lee, JungHoon
7
Han, Heesup
6
Kim, Peter Beomcheol
6
Kim, Seongseop
6
Burke, Ronald J.
5
Cheung, Catherine
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Hancer, Murat
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Taegoo
5
Babakus, Emin
4
Dedeoğlu, Bekir Bora
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Law, Chun Hung Roberts
4
Lee, Gyehee
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Wang, Yao-Chin
4
Yavas, Ugur
4
Zoghbi-Manrique-de-Lara, Pablo
4
Ali, Faizan
3
Bouzari, Mona
3
Chan, Eric S. W.
3
Chen, Han
3
Cobanoglu, Cihan
3
Hai, Shenyang
3
Hodari, Demian
3
Hyun, Sunghyup Sean
3
Karadas, Georgiana
3
Lengler, Jorge
3
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives
Zhang, Tingting
;
Ronzoni, Giulio
;
Medeiros, Marcos
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185202
Saved in:
2
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
3
Employee work status, mental health, substance use, and career turnover intentions : an examination of restaurant employees during COVID-19
Bufquin, Diego
;
Park, Jeong-Yeol
;
Back, Robin M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435882
Saved in:
4
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
5
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
6
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
7
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
8
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
9
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
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