Ha Nam Khanh Giao; Thy Nguyen Thi Anh; Bui Nhat Vuong; … - 2021
of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality …, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there …. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction …