Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism Review 68 (2013) 4, pp. 3-18
1,095 traveler comments posted between 2010 and 2013 on an airport review web site was performed in order to identify … satisfiers/dissatisfiers. The web spider randomly selected consumer comments related to 33 popular destinations. Findings – The … produced summaries of qualitative comments in the form of tag clouds, word networks, and word tree images that help discover …