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~person:"Bullinger, Hans-Jörg"
~person:"Corsten, Hans"
~person:"Gustafsson, Anders"
~person:"Hoekman, Bernard M."
~subject:"GATS"
~subject:"Service quality"
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Search: subject_exact:"Dienstleistungsbranche"
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GATS
Service quality
Dienstleistungssektor
78
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78
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33
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33
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27
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18
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12
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1990-2004
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Bullinger, Hans-Jörg
Corsten, Hans
Gustafsson, Anders
Hoekman, Bernard M.
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Eschenbach, Felix
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
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Sousa, Rui
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Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
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Wünderlich, Nancy V.
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Anderson, Sidney
3
Barnes, Donald C.
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Basu, Rana
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Bhola, Prabha
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Bitner, Mary Jo
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Bowen, David E.
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Chi, Nai-Wen
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Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
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Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
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ECONIS (ZBW)
11
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1
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10
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11
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date (oldest first)
1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
Services policies in transition economies : on the EU and WTO as commitment mechanisms
Eschenbach, Felix
;
Hoekman, Bernard M.
-
2006
Persistent link: https://www.econbiz.de/10003442444
Saved in:
6
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
7
Services policies in transition economies : on the European Union and the World Trade Organization as commitment mechanisms
Eschenbach, Felix
-
2006
"The authors analyze the extent to which the EU-15 and 16 transition economies used the WTO General Agreement on Trade in Services (GATS) to commit to service sector policy reforms. They compare GATS commitments with the evolution of actual policy stances over time. While there is substantial...
Persistent link: https://www.econbiz.de/10010522111
Saved in:
8
Services policies in transition economies : on the EU and WTO as commitment mechanisms
Eschenbach, Felix
;
Hoekman, Bernard M.
-
2006
Persistent link: https://www.econbiz.de/10003322577
Saved in:
9
Services policies in transition economies : on the EU and WTO as commitment mechanisms
Eschenbach, Felix
;
Hoekman, Bernard M.
- In:
World trade review : economics, law, international …
5
(
2006
)
3
,
pp. 415-443
Persistent link: https://www.econbiz.de/10003389750
Saved in:
10
Trade in services, trade agreements and economic development : a survey of the literature
Hoekman, Bernard M.
-
2006
Persistent link: https://www.econbiz.de/10003355385
Saved in:
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