Taticchi, Paolo; Tonelli, Flavio; Cagnazzo, Luca - In: Measuring Business Excellence 13 (2009) 4, pp. 47-57
Purpose – Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding performance measurement systems, while few frameworks have been proposed for PMM, which is today's target. Hence...