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~person:"Cai, Ruiying"
~subject:"Service quality"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Article"
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Service quality
Consumer behaviour
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Beziehungsmarketing
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Cai, Ruiying
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
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Prybutok, Victor R.
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11
Hanks, Lydia
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Gustafsson, Anders
10
Miao, Li
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Quach, Sara
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Sreejesh, S.
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Hyun, Sunghyup Sean
9
Sharma, Piyush
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Voorhees, Clay M.
9
Wong, IpKin Anthony
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Xu, Xun
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Ali, Faizan
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Amin, Muslim
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Harun, Ahasan
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Qu, Hailin
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Sparks, Beverley
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Wu, Luorong
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Ahn, Jiseon
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Bujisic, Milos
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Carlson, Jamie
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Hollebeek, Linda D.
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Kim, Jinkyung Jenny
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Kim, Woo Gon
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Lee, Seonjeong
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Lu, Lu
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Park, Jungkun
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Söderlund, Magnus
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International journal of contemporary hospitality management
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
Customers' perceptions of hotel AI-enabled voice assistants : does brand matter?
Cai, Ruiying
;
Cain, Lisa Nicole
;
Jeon, Hyeongjin
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2807-2831
Persistent link: https://www.econbiz.de/10013412817
Saved in:
3
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
4
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
5
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
6
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
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