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~person:"Camgöz-Akdağ, Hatice"
~subject:"Dienstleistungsqualität"
~subject:"Quality"
~type_genre:"Conference paper"
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Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
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