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~person:"Cao, Zhongpeng"
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Cao, Zhongpeng
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The journal of services marketing
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An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
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