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~person:"Caridá, Angela"
~subject:"Internal communication"
~subject:"USA"
~type_genre:"Book section"
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Rethinking and improving the health care service through interactive web technologies
Caridá, Angela
;
Colurcio, Maria
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Melia, Monia
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Managing consumer services : factory or theater?
,
(pp. 191-210)
.
2014
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