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~person:"Carmeli, Abraham"
~person:"Charoensukmongkol, Peerayuth"
~person:"Quratulain, Samina"
~subject:"Customer incivility"
~subject:"Emotion"
~subject:"Führungsstil"
~subject:"Organizational behaviour"
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Customer incivility
Emotion
Führungsstil
Organizational behaviour
Coping strategy
9
Coping-Strategie
9
Stress
5
Work stress
5
Arbeitszufriedenheit
4
Job satisfaction
4
Resilience
3
Verhalten in Organisationen
3
Arbeitsgruppe
2
Arbeitsverhalten
2
Beziehungsmarketing
2
Coronavirus
2
Crisis management
2
Krisenmanagement
2
Leadership style
2
Relationship marketing
2
Team
2
Work behaviour
2
resilience
2
Abusive Supervision
1
Abusive supervision
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Betriebsklima
1
Burnout
1
Capacity to satisfy customers
1
Chairperson-CEO relationships
1
Communication
1
Confidence
1
Creative problem solving
1
Creativity
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
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Carmeli, Abraham
Charoensukmongkol, Peerayuth
Quratulain, Samina
Duchek, Stephanie
5
Förster, Charlotte
4
Tengblad, Stefan
4
Caniëls, Marjolein
3
Cooper, Cary
3
De Clercq, Dirk
3
Dhoopar, Aastha
3
Perrewé, Pamela L.
3
Prayag, Girish
3
Sihag, Priyanka
3
Al-Hawari, Mohd Ahmad
2
Anasori, Elham
2
Baird, Kevin
2
Bande, Belén
2
Bani-Melhem, Shaker
2
Bolman, Lee G.
2
Bonime-Blanc, Andrea
2
Brooks, Alison Wood
2
Capello, Maria Angela
2
Deal, Terrence E.
2
Einarsen, Ståle Valvatne
2
Fernández-Ferrín, Pilar
2
Hashim, Hosnia S.
2
Hatak, Isabella
2
Jyrkinen, Marjut
2
Kahn, William A.
2
Khan, Mukaram Ali
2
King, Danielle D.
2
Kumar, Updesh
2
Malik, Parul
2
Mastura Jaafar
2
Penttinen, Elina
2
Pornprom Suthatorn
2
Powley, Edward H.
2
Pradhan, Rabindra Kumar
2
Ramarajan, Lakshmi
2
Reid, Erin
2
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International journal of services, economics and management
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Long range planning : LRP ; international journal of strategic management
1
Personnel review
1
The journal of applied behavioral science
1
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ECONIS (ZBW)
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1
Effects of trust in organizations and trait mindfulness on optimism and perceived stress of flight attendants during the COVID-19 pandemic
Pornprom Suthatorn
;
Charoensukmongkol, Peerayuth
- In:
Personnel review
52
(
2023
)
3
,
pp. 882-899
Persistent link: https://www.econbiz.de/10014252214
Saved in:
2
Positive chair-CEO work relationships : micro-relational foundations of organizational capabilities
Srour, Yossef
;
Shefer, Natalie
;
Carmeli, Abraham
- In:
Long range planning : LRP ; international journal of …
55
(
2022
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013271824
Saved in:
3
Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 611-629
Persistent link: https://www.econbiz.de/10012549288
Saved in:
4
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
5
Salespeople's trait mindfulness and emotional exhaustion : the mediating roles of optimism, resilience, and self-efficacy
Charoensukmongkol, Peerayuth
;
Pornprom Suthatorn
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10011989212
Saved in:
6
Relationship quality and virtuousness : emotional carrying capacity as a source of individual and team resilience
Stephens, John Paul
;
Heaphy, Emily D.
;
Carmeli, Abraham
; …
- In:
The journal of applied behavioral science
49
(
2013
)
1
,
pp. 13-41
Persistent link: https://www.econbiz.de/10009750735
Saved in:
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