Dias, Ana Margarida; Carvalho, André M.; Sampaio, Paulo - In: International Journal of Quality & Reliability Management 39 (2021) 6, pp. 1312-1335
Purpose: The changes brought forth by the Digital Transformation have an impact on the way we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from these changes, there is still limited understanding and unclear definitions in this new era of Quality Management....