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~person:"Casado-Díaz, Ana B."
~person:"Homburg, Christian"
~person:"Wolf, Cornelia"
~person:"Zaugg, Alexandra Daniela"
~subject:"Service quality"
~type_genre:"Arbeitspapier"
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Casado-Díaz, Ana B.
Homburg, Christian
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The negative effects of failed service recoveries
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
;
Más …
-
2008
Persistent link: https://www.econbiz.de/10003826363
Saved in:
2
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
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