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~person:"Casado-Díaz, Ana B."
~person:"Homburg, Christian"
~person:"Wolf, Cornelia"
~person:"Zaugg, Alexandra Daniela"
~subject:"Telecommunications industry"
~type_genre:"Arbeitspapier"
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Telecommunications industry
Beschwerdemanagement
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1992-2002
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Casado-Díaz, Ana B.
Homburg, Christian
Wolf, Cornelia
Zaugg, Alexandra Daniela
Jäggi, Natalie
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
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Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
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