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~person:"Casado-Díaz, Ana B."
~person:"Homburg, Christian"
~person:"Wolf, Cornelia"
~subject:"Estimation"
~type_genre:"Arbeitspapier"
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Estimation
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Arbeitspapier
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Casado-Díaz, Ana B.
Homburg, Christian
Wolf, Cornelia
Fürst, Andreas
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
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How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
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2005
Persistent link: https://www.econbiz.de/10002897805
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