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~person:"Cater-Steel, Aileen"
~person:"Harvey, Jean"
~subject:"Dienstleistungsmanagement"
~subject:"IT service provider"
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Dienstleistungsmanagement
IT service provider
Service management
11
Dienstleistungssektor
4
IT-Dienstleister
4
Service industry
4
Business process management
3
Prozessmanagement
3
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2
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2
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Informationsmanagement
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Business services
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Dienstleistung
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Firm performance
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Freie Berufe
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IT service management
1
Information technology
1
Informationstechnik
1
Internal services
1
Interne Dienstleistung
1
Management information system
1
Management-Informationssystem
1
Process assessment
1
Production management
1
Produktionswirtschaft
1
Professional services
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Staged maturity model
1
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English
11
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Cater-Steel, Aileen
Harvey, Jean
Bruhn, Manfred
59
Hadwich, Karsten
29
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Hänssler, Karl Heinz
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Gardini, Marco A.
7
Gebauer, Heiko
7
Johnston, Robert
7
Angelis, Jannis
6
Fitzsimmons, James A.
6
Parry, Glenn
6
Spohrer, James C.
6
Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Jacob, Frank
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Laihonen, Harri
5
Lingnau, Volker
5
Macintyre, Mairi
5
Aflaki, Sam
4
Baglieri, Enzo
4
Benkenstein, Martin
4
Bieger, Thomas
4
Bryson, John R.
4
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IGI Global
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Information systems management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and new applications in the service sector : models and methods
1
Journal of operations management
1
Operations management ; Vol. 1
1
Selected readings on information technology management : contemporary issues
1
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ECONIS (ZBW)
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1
Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup
;
Cater-Steel, Aileen
;
Toleman, Mark
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012300866
Saved in:
2
Crafting service processes : the art and science
Harvey, Jean
-
2019
Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
Persistent link: https://www.econbiz.de/10012013985
Saved in:
3
Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
4
IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen
- In:
Information systems and new applications in the service …
,
(pp. 183-192)
.
2011
Persistent link: https://www.econbiz.de/10009124084
Saved in:
5
Complex service delivery processes : strategy to operations
Harvey, Jean
-
2010
-
2nd ed
Persistent link: https://www.econbiz.de/10009010392
Saved in:
6
Information technology governance and service management : frameworks and adaptations
Cater-Steel, Aileen
(
contributor
)
-
2009
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011726281
Saved in:
7
Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol
;
Cater-Steel, Aileen
- In:
Information systems management
26
(
2009
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
Saved in:
8
Themed articles: ICT governance, strategic alignment and service management
Cater-Steel, Aileen
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10009520438
Saved in:
9
Education for IT service management standards
Cater-Steel, Aileen
;
Toleman, Mark
- In:
Selected readings on information technology management …
,
(pp. 293-306)
.
2009
Persistent link: https://www.econbiz.de/10003759410
Saved in:
10
Managing service delivery processes : linking strategy to operations
Harvey, Jean
-
2006
Persistent link: https://www.econbiz.de/10003106518
Saved in:
1
2
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