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~person:"Cater-Steel, Aileen"
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Cater-Steel, Aileen
Gürtler, Joachim
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ECONIS (ZBW)
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Measuring IT service management performance : a model development
Gacenga, Francis
;
Cater-Steel, Aileen
;
Toleman, Mark
; …
- In:
Measuring organization information systems success : …
,
(pp. 102-119)
.
2012
Persistent link: https://www.econbiz.de/10009626963
Saved in:
2
IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen
- In:
Information systems and new applications in the service …
,
(pp. 183-192)
.
2011
Persistent link: https://www.econbiz.de/10009124084
Saved in:
3
Education for IT service management standards
Cater-Steel, Aileen
;
Toleman, Mark
- In:
Selected readings on information technology management …
,
(pp. 293-306)
.
2009
Persistent link: https://www.econbiz.de/10003759410
Saved in:
4
Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol
;
Cater-Steel, Aileen
- In:
Information systems management
26
(
2009
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
Saved in:
5
Themed articles: ICT governance, strategic alignment and service management
Cater-Steel, Aileen
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10009520438
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