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~person:"Chaffey, Dave"
~person:"Pride, William M."
~person:"Rayport, Jeffrey F."
~person:"Stormer, Henrik"
~subject:"Customer service"
~type_genre:"Glossar enthalten"
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Chaffey, Dave
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Rayport, Jeffrey F.
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Harvard Graduate School of Business Administration
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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