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~person:"Chan, Kung-Sik"
~person:"Wang, Kung-Jeng"
~person:"Yang, Shu-Fei"
~subject:"Service quality"
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Service quality
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
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Quality management
2
Qualitätsmanagement
2
R&D
2
exchange rate
2
firm heterogeneity
2
foreign direct investment
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service quality
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Auslandsinvestition
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Beschwerdemanagement
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Beziehungsmarketing
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Boole’s inequality
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Complaint management
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DeMorgan's theorem
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Exchange rate
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Foreign investment
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Fuzzy sets
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Fuzzy-Set-Theorie
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Multinationales Unternehmen
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Performance measurement
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Performance-Messung
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Relationship marketing
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Statistical quality control
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Statistische Qualitätskontrolle
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Transnational corporation
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Wechselkurs
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competitiveness
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control chart
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customer complaints
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customer satisfaticton
1
fuzzy linguistics
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lower confidence limit
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monitoring
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process capability indices
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process performance
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service performance index
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service performance influence matrix
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Chan, Kung-Sik
Wang, Kung-Jeng
Yang, Shu-Fei
Chang, Tsang-Chuan
4
Chen, Kuen-Suan
4
Chen, Hsi-Tien
1
Chen, Kuen-suan
1
Hsu, Chang-hsien
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Huang, Chiao-Tzu
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Ouyang, Liang-yuh
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Yang, Chun-ming
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
2
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
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