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~person:"Chan, Kung-Sik"
~person:"Wang, Kung-Jeng"
~person:"Yang, Shu-Fei"
~subject:"service performance influence matrix"
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service performance influence matrix
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Chan, Kung-Sik
Wang, Kung-Jeng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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