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~person:"Chang, Tsang-Chuan"
~subject:"Deutschland"
~subject:"Service quality"
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Deutschland
Service quality
Quality management
7
Qualitätsmanagement
7
Dienstleistungsqualität
5
Business process management
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Product quality
3
Produktqualität
3
Prozessmanagement
3
process quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Performance measurement
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Performance-Messung
2
Six Sigma
2
Six Sigma quality index
2
Statistical quality control
2
Statistical test
2
Statistische Qualitätskontrolle
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Statistischer Test
2
service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Performance management
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Performance-Management
1
Process capability index
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Relationship marketing
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Six Sigma quality indices
1
Taguchi Six Sigma quality index
1
Taguchi capability index
1
Theorie
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Theory
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Wire bonding
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competitiveness
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consistency analysis
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control chart
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customer complaints
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customer satisfaticton
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Chang, Tsang-Chuan
Bruhn, Manfred
41
Schreier, Gerhard
17
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
Antony, Jiju
10
Cudney, Elizabeth A.
10
McFadden, Kathleen L.
10
Schiefer, Gerhard W.
9
Dahlgaard-Park, Su Mi
8
Jochem, Roland
8
Marimon, Frederic
8
Petersen, Brigitte
8
Qureshi, M. N.
8
Töpfer, Armin
8
Benes, Georg
7
Dietrich, Martin
7
Stauss, Bernd
7
Zollondz, Hans-Dieter
7
Dwivedi, Yogesh Kumar
6
Hensen, Peter
6
Kamiske, Gerd F.
6
Medeiros, Denise Dumke de
6
Rothlauf, Jürgen
6
Rust, Roland T.
6
Spiller, Achim
6
Walgenbach, Peter
6
Winzer, Petra
6
Wolf, Claudia
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Bungard, Walter
5
Bünting, Frank
5
Chakraborty, Subhajit
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
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International journal of production research
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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All
ECONIS (ZBW)
5
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1
Construction and fuzzy hypothesis testing of Taguchi Six Sigma quality index
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
- In:
International journal of production research
58
(
2020
)
10
,
pp. 3110-3125
Persistent link: https://www.econbiz.de/10012265298
Saved in:
2
Quality evaluation of internal cylindrical grinding process with multiple quality characteristics for gear products
Wu, Mei-Fang
;
Chen, Hsuan-Yu
;
Chang, Tsang-Chuan
;
Wu, …
- In:
International journal of production research
57
(
2019
)
21
,
pp. 6687-6701
Persistent link: https://www.econbiz.de/10012193753
Saved in:
3
The construction and application of Six Sigma quality indices
Chen, Kuen-Suan
;
Chen, Hsi-Tien
;
Chang, Tsang-Chuan
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611
Saved in:
4
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
5
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
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