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~person:"Chao, Chuang-min"
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Beziehungsmarketing
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Dienstleistungsqualität
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Chao, Chuang-min
Chang, Kuo-Chien
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Chen, Mu-Chen
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
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