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~person:"Charoensukmongkol, Peerayuth"
~person:"Quratulain, Samina"
~subject:"Coping-Strategie"
~subject:"Customer incivility"
~subject:"Emotion"
~subject:"Organizational behaviour"
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Coping-Strategie
Customer incivility
Emotion
Organizational behaviour
Coping strategy
6
Stress
5
Work stress
5
Arbeitszufriedenheit
4
Job satisfaction
4
Arbeitsverhalten
2
Coronavirus
2
Crisis management
2
Krisenmanagement
2
Verhalten in Organisationen
2
Work behaviour
2
Abusive Supervision
1
Abusive supervision
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Beziehungsmarketing
1
Burnout
1
Capacity to satisfy customers
1
Communication
1
Confidence
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Emotional exhaustion
1
Employee retention
1
Führungsstil
1
Innovation
1
Kommunikation
1
Kundenservice
1
Kundenzufriedenheit
1
Labour mobility
1
Leadership style
1
Mindfulness
1
Mitarbeiterbindung
1
Organizational psychology
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English
6
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Charoensukmongkol, Peerayuth
Quratulain, Samina
Cooper, Cary
9
Duchek, Stephanie
9
Bristow, Gillian
8
Hallegatte, Stéphane
8
Rentschler, Jun
8
Rozenberg, Julie
8
Healy, Adrian
7
Iannino, Maria Chiara
7
Ivanov, Dmitry
7
Prayag, Girish
7
Ostrom, Elinor
6
Pagano, Marco
6
Perrewé, Pamela L.
6
Rofcanin, Yasin
6
Surminski, Swenja
6
Tengblad, Stefan
6
Vargas-Hernández, José G.
6
Wagner, Christian
6
Zechner, Josef
6
Bani-Melhem, Shaker
5
Cooke, Fang Lee
5
D'Errico, Marco
5
Förster, Charlotte
5
Gehrig, Thomas P.
5
Logel, Christine
5
Mandal, Santanu
5
Mehryar, Sara
5
Nose, Manabu
5
Oreopoulos, Philip
5
Petronijevic, Uros
5
Röhn, Oliver
5
Shepherd, Dean A.
5
Tumbarello, Patrizia
5
Aldrich, Daniel P.
4
Alonso, Abel Duarte
4
Anasori, Elham
4
Bangalore, Mook
4
Beattie, Graham
4
Bughin, Jacques
4
Béné, Christophe
4
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of services, economics and management
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of management & organization : JMO
1
Personnel review
1
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ECONIS (ZBW)
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1
Effects of trust in organizations and trait mindfulness on optimism and perceived stress of flight attendants during the COVID-19 pandemic
Pornprom Suthatorn
;
Charoensukmongkol, Peerayuth
- In:
Personnel review
52
(
2023
)
3
,
pp. 882-899
Persistent link: https://www.econbiz.de/10014252214
Saved in:
2
The interaction effect of crisis communication and social support on the emotional exhaustion of university employees during the COVID-19 crisis
Charoensukmongkol, Peerayuth
;
Tipnuch Phungsoonthorn
- In:
International journal of business communication : IJBC …
59
(
2022
)
2
,
pp. 269-286
Persistent link: https://www.econbiz.de/10013256524
Saved in:
3
Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 611-629
Persistent link: https://www.econbiz.de/10012549288
Saved in:
4
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
5
Salespeople's trait mindfulness and emotional exhaustion : the mediating roles of optimism, resilience, and self-efficacy
Charoensukmongkol, Peerayuth
;
Pornprom Suthatorn
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10011989212
Saved in:
6
The contributions of mindfulness meditation on burnout, coping strategy, and job satisfaction : evidence from Thailand
Charoensukmongkol, Peerayuth
- In:
Journal of management & organization : JMO
19
(
2013
)
5
,
pp. 544-558
Persistent link: https://www.econbiz.de/10011904385
Saved in:
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