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~person:"Chen, Kee-kuo"
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Reederei
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Chen, Kee-kuo
Lai, Cheng-Sheng
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Transportation research / E : an international journal
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Service quality gaps of business customers in the shipping industry
Chen, Kee-kuo
;
Chang, Ching-ter
;
Lai, Cheng-Sheng
- In:
Transportation research / E : an international journal
45
(
2009
)
1
,
pp. 222-237
Persistent link: https://www.econbiz.de/10009535724
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