Chen, Li-Fei - In: Omega 40 (2012) 5, pp. 651-659
Since its introduction in the 1980s, Kano's two-dimensional model has become one of the most popular models with which … analysis have been applied to explore asymmetric and non-linear relationships in the Kano model. Although a number of authors … convergence with the results of the Kano questionnaire in classifying quality attributes. This study proposes a novel approach to …