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~person:"Chen, Lu-fang"
~person:"Wilson, Michael S."
~source:"econis"
~type_genre:"Case study"
~type_genre:"Handbuch"
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Human resource development quarterly
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The perceptions of dislocated workers under the Workforce Investment Act
Wilson, Michael S.
;
Brown, James M.
- In:
Human resource development quarterly
23
(
2012
)
3
,
pp. 389-410
Persistent link: https://www.econbiz.de/10009632199
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2
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
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