Chen, Yan-Kwang; Chen, Yi-Ju; Chiu, Fei-Rung; Wang, Cheng-Yi - In: Business Systems Research 6 (2015) 1, pp. 1-21
Background: The rise of cloud services has led to a drastic growth of e-commerce and a greater investment in development of new cloud services systems by related industries. For SaaS developers, it is important to understand customer needs and make use of available resources at as early as the...