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~person:"Chen, Zhong"
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Chen, Zhong
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A new model to evaluate the success of electronic customer relationship management systems in industrial marketing : the mediating role of customer feedback management
Liu, Yishu
;
Chen, Zhong
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
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