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~person:"Cheshin, Arik"
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Cheshin, Arik
van Kleef, Gerben A.
22
Kleef, Gerben A. van
12
Homan, Astrid C.
10
Dimant, Eugen
7
Knippenberg, D.L. van
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Shalvi, Shaul
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Van Kleef, Gerben A.
7
De Dreu, Carsten K. W.
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Steinel, Wolfgang
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Beersma, Bianca
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Hogg, Michael A.
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Manstead, Antony S. R.
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Human resource management review
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
2
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
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