Teo, Thompson S.H.; Wong, Poh Kam; Chia, Ee Hui - In: International Journal of Business Performance Management 1 (1999) 3, pp. 327-337
Assessing information technology (IT) performance has become increasingly important as companies continue to invest heavily in IT to streamline and reengineer business operations in order to compete more effectively in the global environment. This study examines metrics used to assess IT...