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~person:"Chou, Yu-Jia"
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Dienstleistungsqualität
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Innovation
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Leadership style
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Service quality
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Standardisierung
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innovation behaviour
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service quality
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Chou, Yu-Jia
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Total quality management & business excellence
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The effects of leadership style on service quality : enrichment or depletion of
innovation
behaviour
and job standardisation
Chang, Huo-Tsan
;
Chou, Yu-Jia
;
Miao, Min-Chih
;
Liou, Jia-Wen
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 676-692
Persistent link: https://www.econbiz.de/10012440318
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