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~person:"Choy, King Lun"
~person:"Hyun, Sunghyup Sean"
~person:"Lee, Choong-Ki"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
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Beziehungsmarketing
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Relationship marketing
Airline
12
Fluggesellschaft
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8
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8
Dienstleistungsqualität
6
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Choy, King Lun
Hyun, Sunghyup Sean
Lee, Choong-Ki
Han, Heesup
13
Behrens, Christiaan
8
Taneja, Nawal K.
6
Jong, Gerben de
5
Kim, Wansoo
5
Wang, Stephen W.
5
Li, Jun
4
Netessine, Serguei
4
Shaw, Stephen
4
Bilotkach, Volodymyr
3
Chua, Bee-Lia
3
Escobari, Diego
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Ha Nam Khanh, Giao
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Hwang, Jinsoo
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Khudhair, Harith Yas
3
Lee, Kai-Sean
3
Lee, Sanghyeop
3
Lin, Yi Hsin
3
Loureiro, Sandra Maria Correia
3
Mantin, Benny
3
Palau i Saumell, Ramon
3
Prentice, Catherine
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Sparks, Beverley
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Verhoef, Erik T.
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Vinod, B.
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Abbas Mardani
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Al-Hawari, Mohd Ahmad
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Anuwichanont, Jirawat
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Bayón, Tomás
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Bin Jusoh, Ahmad
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Brodie, Roderick J.
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Brunger, William G.
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Castillo-Manzano, José I.
2
Chen, Lily Shui-lien
2
Christ, Steffen
2
Dominic, P. D. D.
2
Forgas-Coll, Santiago
2
Friesen, Mark
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Garrow, Laurie A.
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Journal of travel and tourism marketing
6
Journal of air transport management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Review of managerial science
1
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ECONIS (ZBW)
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Modeling the role of luxury air-travelers' self-enhancement
Choi, Sooyoung
;
Kim, Joonhyeong Joseph
;
Choe, Yunseok
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10012289322
Saved in:
3
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
6
First-class airline travelers’ tendency to seek uniqueness : how does it influence their purchase of expensive tickets?
Hwang, Jinsoo
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 935-947
Persistent link: https://www.econbiz.de/10011757742
Saved in:
7
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
8
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
9
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
10
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
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