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Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers
Coban, Elvin
;
Heching, Aliza
;
Scheller‐Wolf, Alan
- In:
Production and Operations Management
28
(
2018
)
4
,
pp. 788-809
Persistent link: https://www.econbiz.de/10012096199
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