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~person:"Cobanoglu, Cihan"
~person:"Mattila, Anna S."
~person:"Pizam, Abraham"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Gastgewerbe
31
Hospitality industry
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10
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8
Tourismuswirtschaft
8
Dienstleistungsqualität
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Cobanoglu, Cihan
Mattila, Anna S.
Pizam, Abraham
Dixit, Saurabh Kumar
6
Miao, Li
5
Woodside, Arch G.
5
Lee, Kuan-Huei
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Poh Theng Loo
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Waldfogel, Joel
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of revenue management : IJRM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
2
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
Preface: The impact of consumer-generated media and social networking in hospitality : the implications for consumers and hospitality managers
Erdem, Mehmet
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 697-699
Persistent link: https://www.econbiz.de/10008698317
Saved in:
5
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
6
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
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