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~person:"Cockalo, Dragan"
~subject:"Quality management"
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Search: "Customer relationship management"
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Quality management
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Qualitätsmanagement
2
Relationship marketing
2
Serbia
2
Serbien
2
Dienstleistungsqualität
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Lieferantenmanagement
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Service quality
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Supplier relationship management
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business excellence
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customer satisfaction
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model
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quality management
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relationship marketing
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Cockalo, Dragan
Bruhn, Manfred
14
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Herrmann, Andreas
4
Payne, Adrian
4
Smith, Alan D.
4
Stauss, Bernd
4
Choi, Beom Joon
3
Dietrich, Martin
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Fargnoli, Mario
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Görgmaier, Dietmar
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Haber, Nicolas
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Huber, Frank
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Masudin, Ilyas
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Mysen, Tore
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Restuputri, Dian Palupi
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Shahin, Arash
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Svensson, Göran
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Agwu, Professor Edwin
2
Bonfanti, Angelo
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Burr, Wolfgang
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Bürsner, Simone
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Cafaro, Paul G.
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Carvalho, Raíssa Souto Maior Corrêa de
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Chakraborty, Subhajit
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Chavadi, Chandan Andanesh
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Chin, Kwai Sang
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Cook, Sarah
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Cudney, Elizabeth A.
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Dabestani, Reza
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Devadasan, S. R.
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Djordjevic, Dejan
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Erkul, Muratcan
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Fröhling, Oliver
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Georgi, Dominik
2
Giovanis, Apostolos
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Graf, Gerald
2
Green, Kenneth W.
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Helmig, Bernd
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International journal of services technology and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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