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~person:"Collier, Joel E."
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Collier, Joel E.
Groth, Markus
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Journal of service research : JSR
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The journal of services marketing
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ECONIS (ZBW)
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Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
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2
Tailoring to customers' needs : understanding how to promote an adaptive service experience with
frontline
employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
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