Gaudenzi, Barbara; Confente, Ilenia; Russo, Ivan - In: The TQM Journal 33 (2020) 1, pp. 125-140
Purpose: This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold: (1) to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of...