Connerley, Mary L.; Pedersen, Paul B. - 2005
-- Chapter 8 - Constructive Conflict Management in a Cultural Context -- Chapter 9 - Redefining Leadership Through … multicultural awareness, knowledge, and skills. Effective leaders can shape the culture of their organization to be accepting of … Awareness, Knowledge, and Skills -- Chapter 2 - The Complexity of Culture -- Chapter 3 - Cultural Frameworks and Their …