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~person:"Costa, Sergio E. Gouvea da"
~person:"Holbrook, Jack"
~person:"Mets, Tõnis"
~person:"Roy, Subhadip"
~subject:"Dienstleistungsqualität"
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Costa, Sergio E. Gouvea da
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Services marketing quarterly
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A
conceptual
model
to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10012423581
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2
Is "proof" the eighth "P" of service? : a
conceptual
model
and propositions
Moorthi, Y. L. R.
;
Roy, Subhadip
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011798684
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