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~person:"Cranage, David A."
~person:"Hehle, Friederike"
~person:"Scherer, Anne"
~subject:"Information technology"
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Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
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2013
Persistent link: https://www.econbiz.de/10010461559
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