Crichton, Elaine; Edgar, David - In: International Journal of Contemporary Hospitality Management 7 (1995) 2/3, pp. 12-18
Through primary research based on interviews with key executives in 20 of the largest hotel groups operating in the UK short‐break market, presents the case that in the UK short‐break market complexity is deliberately being managed to enhance rewards for hotel groups and that this protects...