Conti, Emanuela; Vesci, Massimiliano; Crudele, Chiara; … - In: The TQM Journal 31 (2019) 6, pp. 968-986
Purpose: The purpose of this paper is to present an empirical study which examines the relationships among design-driven innovation, quality and customer value in manufacturing companies. Design/methodology/approach: A research project was carried out in 193 Italian manufacturing companies,...