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~person:"Cudney, Elizabeth A."
~person:"Stauss, Bernd"
~subject:"Customer service"
~subject:"Lean"
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47
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Dienstleistungsqualität
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Service quality
14
Lean Management
11
Lean management
11
Six Sigma
10
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9
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Cudney, Elizabeth A.
Stauss, Bernd
Antony, Jiju
25
Rodgers, Bryan
6
Sunder M., Vijaya
5
McFadden, Kathleen L.
4
Bonfanti, Angelo
3
Dauben, Stephan A.
3
Gowen, Charles, III.
3
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3
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3
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2
Bhat, Shreeranga
2
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2
Dahlgaard, Jens Jörn
2
Edgeman, Rick
2
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2
Gijo, E. V.
2
Gupta, Sandeep Kumar
2
Lameijer, Bart Alex
2
Lee, Jung Young
2
McLean, Richard
2
Nedeß, Christian
2
Ojha, Ravindra
2
Rapp, Reinhold
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Snee, Ronald D.
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2
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1
Abdul Halim Lim, Sarina
1
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Total quality management & business excellence
5
International journal of quality & reliability management
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
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ECONIS (ZBW)
10
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1
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
2
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
Saved in:
3
Using Six Sigma DMAIC for Lean project management in education : a case study in a German kindergarten
Antony, Jiju
;
Scheumann, Tim
;
Sunder M., Vijaya
; …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1489-1509
Persistent link: https://www.econbiz.de/10013415858
Saved in:
4
Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan
;
Antony, Jiju
;
Edgeman, Rick
;
Cudney, …
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
Saved in:
5
Systematic review of Lean and Six Sigma approaches in higher education
Cudney, Elizabeth A.
;
Venuthurumilli, Sri Sandilya Jeemooth
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10012256592
Saved in:
6
Lean Six Sigma in policing services : case examples, lessons learnt and directions for future research
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 613-625
Persistent link: https://www.econbiz.de/10012199773
Saved in:
7
Lean Six Sigma for public sector organizations : is it a myth or reality?
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1402-1411
Persistent link: https://www.econbiz.de/10011805116
Saved in:
8
Serviceorientierung im Unternehmen : eine Einführung in die theoretischen und praktischen Problemstellungen
Stauss, Bernd
;
Bruhn, Manfred
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 3-32)
.
2010
Persistent link: https://www.econbiz.de/10003943198
Saved in:
9
Qualitätsfehlercontrolling für Dienstleistungen im Investitionsgüterbereich : das Beispiel technischer Kundendienst
Dauben, Stephan A.
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001576749
Saved in:
10
Bedeutung und Realisierungsgrad des Total-Quality-Managements im industriellen Service
Stauss, Bernd
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 203-230)
.
1993
Persistent link: https://www.econbiz.de/10001284697
Saved in:
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