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~person:"Culver, Jeffrey N."
~person:"Foster, Robert John"
~subject:"Telekommunikationssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Telekommunikationssektor
Consumer behaviour
4
Konsumentenverhalten
4
Mobile communications
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Mobile phone
4
Mobilkommunikation
4
Mobiltelefon
4
Dienstleistungsqualität
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Norway
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Service quality
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mobile phone service
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Customer satisfaction
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Dienstleistungssektor
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Digitale Dienste
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Mobile phone provider's shift
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advertising
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consumer perceptions
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information source
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media preference
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mobile services
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provider's shift
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Culver, Jeffrey N.
Foster, Robert John
Rahul, T.
3
Birch, Nancy J.
2
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Journal of retailing and consumer services
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Services marketing quarterly
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ECONIS (ZBW)
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Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
2
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
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