Spring, M.; McQuater, R.; Swift, K.; Dale, B.; Booker, J. - In: The TQM Magazine 10 (1998) 1, pp. 45-50
Based on fieldwork carried out on two Engineering and Physical Sciences Research Council‐funded projects in the area of design, the paper presents the details of an assessment approach which has been developed to assess the use and application of quality tools and techniques in the new product...