Snell, Lan; Sok, Phyra; Danaher, Tracey S. - In: Journal of Service Theory and Practice 25 (2015) 5, pp. 529-550
in both domains requires owners of small service firms to have a strong self-belief that they can perform their job … service firms via an online survey questionnaire electronically distributed to 7,271 owners of small firms in Australia … marketing practices and growth-quality of work life ambidexterity. Design/methodology/approach – Data were collected from small …